Your overall well-being is important to us
EBMS believes your benefit plan should really work for you. That’s why we not only provide the healthcare you need but promise excellent customer service along the way. When you have a question or concern, our goal is to resolve it without causing you stress—or extra steps.
Get 24/7 online access to your benefit plan information! It’s quick, simple, and secure. Once you set up your account at miBenefits.com, you’ll be able to:
- Find a doctor
- Check the status of a claim
- Replace a membership card
- Refill or transfer a prescription
- Quality & Cost
Superior Customer Service
Our goal is to eliminate stress and confusion from your benefits experience. When you have questions, or a problem pops up, we’re here to help. Our customer-service promise is “one call, that’s all!” We’ve empowered our team to resolve most issues on the first contact so you don’t have to call back or waste time on hold. In fact, we proudly claim a 95% one-call resolution rate!
Every now and then you’ll come up with a high-dollar healthcare bill. Maybe you had a medical emergency or are going through treatment for a serious condition. When those bills arrive, we will aggressively negotiate on your behalf, to bring down your out-of-pocket costs as much as possible. We also stand ready to help you understand your coverage, answer questions, and resolve any issues that arise—so you can focus on getting well.
Navigating the complexities of the healthcare system doesn’t have to be a challenge. We have a variety of care-management programs designed to help you stay healthier when you’re managing a chronic condition for the long term, or receiving treatment for a complex illness like cancer. Our case managers will coordinate care between multiple specialists, so you receive high-value care.
Quality & Cost Transparency
Comparison shopping has typically been difficult—or impossible—in healthcare. We’ve addressed that with our consumer-oriented transparency tools, which allow you to compare hospitals and doctors based on quality measures and typical costs. You can easily identify the providers that have the best outcomes and the fewest complications.
Like a digital helping hand, our next-generation portal puts key plan information right at your fingertips.
You’ll find nearly everything you need on the frustration-free home page, including real-time tracking of your benefit usage and deductible status. Managing benefits for a spouse or children? No problem! You can simply click between tabs to see every family member’s claim status.
miBenefits is full of
Other helpful features of the portal include:
- View claims status in real time
No need to call for an update
- Pricing and quality transparency tools
Choose a healthcare provider wisely