Just for Providers

EBMS continually is exploring innovative ways to improve the lives of our customers, focusing on the fiscal health of the organizations we serve, and the health and wellbeing of every single member.

Important Notice to Providers:

A recent compliance update to EBMS’ Explanation of Benefit (EOB) file extracts resulted in a printing error on several checks and the Explanation of Benefit (EOB)/Explanation of Payment (EOP) issued to providers and members between the dates of 3/23 and 3/28.

EBMS discovered and corrected this error on 3/29/2016, and since, has taken proactive steps to communicate the missing information to banking institutions and providers with a high volume of claims reimbursements to minimize disruption for those impacted. Early review of checks issued during this time confirmed many have been accepted for deposit. However, if you have recently received a check that is missing information, or your banking institution has rejected a check that was missing information due to this print error, please return the check(s) to EBMS for prompt correction.

EBMS has a dedicated team of service professionals available to help providers and members successfully resolve any issues related to this error. Please direct questions to the EBMS Client Service Center at: 1-800-777-3575.

LynAnn Henderson

Like you, EBMS has excelled in this ever-changing healthcare marketplace by establishing and maintaining a stellar reputation for integrity in all aspects of our business. We have strategically aligned our company with outstanding business partners like you, who share our same core values and focus on innovation. We are proud to have you as our partner as we work together to deliver better health outcomes for the clients we serve.

As a partner provider, you now have a dedicated team of EBMS specialists to support you. The team works closely with you to share data and to assist in the improvement of cost and quality of care. Other immediate benefits include:

  • Assistance* with coordination for inpatient admission authorizations. Access CareLink’s NEW online precertification service today!
  • Access to a UR nurse or case manager for questions related to patients’ hospital admission or plan of care authorizations
  • Contracting assistance to join a group’s select PPO network
  • 24/7 online access to patients’ eligibility, benefits and claims status
  • Comprehensive reporting
  • Ongoing maintenance of provider data to ensure timely, accurate payment
  • NEW! ePayment options** for improved cash flow and reduction in administrative costs

* Providers, did you know you can now initiate the precertification process for Utilization Review through a secure website? CareLink partners with American Health to provide Utilization Management. As an enhancement to the program, CareLink now offers a secure website where providers can start the precertification process for your members at no additional cost. The precertification website is easy to use and collects all the information that needs to be provided for precertification in a step-by-step format. If more information is required to make a decision, the CareLink team at American Health reaches out to the provider within 24 hours to obtain it. Access CareLink’s precertification website at: careLink.mednecessity.com. Technical assistance for the CareLink/AHH precertification site is available at: 866.270.2244.

** EBMS has selected Pay-Plus Solutions as our ePayment vendor to assist us in quickly transferring payment as well as complying with PPACA Section 1104. To sign up for ePayments using ACH or Credit Card as well as electronic EOB’s (835, Excel, PDF) please visit www.ppsonline.com or email: membership@ppsonline.com or call the Membership Services at 1-877-828-8834.


Through EBMS’ partnership with Emdeon, HIPAA 5010 Eligibility (270/271)
and Claims Status (276/277) transactions are available for Providers!

Two easy ways to get started:

Contact your software vendor or clearinghouse. If available, 5010 transactions may be integrated into your Practice Management System or Hospital Information System. This allows systems to automatically generate an inquiry and/or to enable automatic posting of the benefit information to patient accounts. Many vendors and clearinghouses also offer multi-payer, web-based batch or real-time eligibility solutions.


Contact Emdeon at physicianinfo@emdeon.com or 866.369.8805 for more information. An Emdeon representative can discuss your facility’s needs, pricing and provide an application or help with online enrollment for the electronic access to eligibility and claims status.


EBMS and partner Pay-Plus® Solutions are introducing new electronic payment processes to bring providers the latest in secure ePayment technology, adding speed and efficiency to our claims payment process. For additional information or questions, please contact the Pay-Plus® Customer Service Department at (877) 828-8770. Click here to read explanatory letter.

Provider Resources

For Provider inquiries or to learn how you can participate in a Provider network that is administered by EBMS, email us at mibenefits@ebms.com

Provider Resources

For Provider inquiries or to learn how you can participate in a Provider network that is administered by EBMS, email us at mibenefits@ebms.com